Effective Date: 26-03-2009
At David Nowak Aquarium, we strive to ensure that you are satisfied with your purchase. However, due to the nature of live animals and aquatic products, we have a clear and fair refund policy to help you with your purchases.
Please review our refund policy below. By making a purchase from our Website, you agree to the terms outlined here.
1. Live Fish Purchases
- Live Fish Guarantee: We take extra care in shipping our discus fish to ensure they arrive healthy and in good condition. However, because live animals are susceptible to stress and other factors during transit, we cannot offer a full refund for fish unless they arrive dead or in poor condition. In such cases, please notify us within 24 hours of receiving the fish with photographic evidence of the condition of the fish upon arrival.
- Refund Process for Dead or Damaged Fish:
- If your discus fish arrives dead, you must send us a clear photo or video of the dead fish, along with the shipping box and packaging, within 24 hours of delivery.
- Once we confirm the issue, we will offer a refund or replace the fish, depending on stock availability and your preference.
- Live Fish Return Policy: Due to the nature of live animal sales, we cannot accept returns of live fish for any reason other than arrival dead or in poor condition as stated above.
2. Aquarium Equipment, Supplies, and Non-Live Products
- Return Eligibility: We accept returns for aquarium supplies, equipment, and other non-living products within 30 days of the purchase date, provided the items are in unused, unopened, and resellable condition.
- Non-Returnable Items: The following items are not eligible for a return or refund:
- Opened or used items (unless defective).
- Live plants or any consumable products.
- Special-order or custom items.
- Refund Process for Non-Live Products:
- To initiate a return, please contact us at [Your Contact Email] to request a return authorization.
- Once we receive the returned items and confirm they are in resellable condition, we will process your refund within 7-10 business days.
- Return Shipping Costs: You will be responsible for the return shipping costs unless the item is defective or damaged upon arrival.
3. Defective or Damaged Products
- Damage During Shipping: If you receive a defective or damaged product, please contact us within 7 days of receipt with photos of the damage. We will provide you with a replacement or a full refund, depending on the situation.
- Defective Products: If a product is defective, you must contact us within 30 days of receiving the item. We will arrange for a replacement or a refund, depending on the availability of stock.
4. Refund Process
- Refund Method: Refunds will be issued to the original method of payment. Please allow up to 2-4 business days for the refund to appear on your bank statement or credit card.
- Restocking Fee: In some cases, a restocking fee of [insert percentage, e.g., 10-15%] may apply to returns of non-defective products. This fee will be deducted from your refund.
5. Contact Information
If you have any questions or need assistance with a return, refund, or exchange, please reach out to us at:
David Nowak Aquarium
Email: team81812727@gmail.com
Phone: +122135851039
Address:Colima Road, Rowland Heights, Los Angeles, CA
DavidNowakAquarium 